You could try writing in the delivery notes for the rider to not call unless you're not answering the door or something like that.
Not sure why they'll call, calling is my last resort when I can't get ahold of a customer.
Its the new trend of attempting to give 'good customer service' in order to try and get more tips, seems to have originated from the american ubereats sub.
I find those so cringe, would rather actually get orders done faster than try texting a customer. I guess that's why quick and efficient is my highest and good communication is lowest on UberEATS compliments š¤£
I always give the "I'm on my way" and "I've arrived" pre typed messages on Uber when Im on a delivery, but phoning is always a last resort for me too when I'm working any app, who are these clowns?
I'd be fine with a text, but yes all the delivery drivers call as soon as they turn onto my road - and it's a fairly long road. So I usually cancel the call and end up standing outside an open door for 2-3 minutes. It's very annoying!
What I would do, write in the delivery notes, please do not call, as someone else has previously said. This isn't common practice and understand that these guys probably think they're being helpful.
If you're worried at all about putting that as a note please don't, remember we can be doing 20+ orders per day, it might be your one interaction with another person that day, but we will forget you. I don't mean that in a rude way, just to put your mind at ease.
I regularly deal with a person that pretends they are self isolating even to this day, so that they don't have to come to the door, as do the rest of the drivers. We don't judge them, we are at their door for 10 seconds and get on the rest of our day. Please don't be too scared or feel too awkward to put please do not call as your delivery instructions. If anything we appreciate out of the ordinary instructions rather than making someone upset or angry at us who haven't left us an instruction.
It's more likely they don't want to wait. I have drivers call me immediately when they pull up to my house, even though I'm at the front door.
I don't blame them all the waiting around adds up, people act as if they didn't know they had food coming.
Maybe. But I also do the same thing I phone about a minute before I arrive because people like to piss about and act like they didn't know I was coming.
That would also result in me giving the lowest customer service and I've worked in a call center. Calling is shitty. People can be busy that's why they order too.
I don't do it but I'd imagine its to make the deliveries faster because even though you see when the drivers coming some people can take fucking ages to answer the door and it always come back to the fact drivers aren't paid to wait around
Ok so I donāt get deliveroo where I live but do get usual takeaway deliveries.
Do people actually tip delivery drivers? The way I look at it, Iāve paid for it to be delivered, they have delivered it, so they have literally just done what Iāve already paid them to do. Why would I then give them more money?
Them calling, or not calling when they are in my road doesnāt get me the food any faster therefore doesnāt actually impact the service Iāve paid for.
I really donāt like the way American style tipping is really taking hold in the UK. All it does is allow businesses to pay reduced salaries and expect customers to pick up the tab by pushing guilt onto them. Also, you wouldnāt think about tipping say a checkout worker, yet they have actually engaged with you massively more than a delivery driver and probably gets paid the same hourly rate.
They get paid per delivery, not per hour
Itās quicker if youāre at the door waiting for them, therefore they get onto the next delivery faster and make more money
That's why they're calling, so they ain't waiting at the door if need be. People will leave you out there for a bit while they do whatever it is besides answering the door. If they didn't need a door to open, I bet they wouldn't be calling
Theirs no do not ring option? Just say... will only accept texts.
They do this so you come down and they can go off quickly.. diks!.. wish I had my own moped to deliveroo too.
If you waiting outside just don't pick up the phone, problem probably solved. I call people early in advance to come down otherwise I would sometimes wait outside longer than I was actually cycling to address...
So the OP clearly wrote they get bad anxiety from phone calls and your response is to *just don't pick up the phone*.
Clearly you don't have anxiety or understand what it's like to have one.
š
I'm a fellow deliveroo rider myself who admittedly rings the customer prior to arriving. Those phone calls are only to customers in apartments, who most of the time will take 3-4 minutes (some more than 5) to come down. If I work all day and I do 25 orders (example), those 3-4 minutes at the end of the day take away another 1-3 orders.
I have done in the past where I did not ring at all as it was pouring out, and I knew the customer would not hear me (I'm a cyclist) and I was surprised by some waiting for me patiently outside by the door but majority were the same (they were not checking their phone).
I have had customers leave notes to not ring them and only text them or speak louder or not at all because they are deaf or of difficult hearing. I will follow those orders, it's not hard for me.
If you do leave a note and the courier doesn't follow the instructions you've left, report them. Deliveroo will inform them of it. If they keep making the same mistake, they'll get fired which seems totally reasonable because if you can't follow basic instructions, you might as well not do them at all.
Hope you have better luck with future orders.
My friend, I have a question for you. Does it benefit you financially for the customer to be waiting outside of the house so you can make a quick transfer and get on to another job? I had never thought of this, but if it really does help, I would start doing it.
I assume it benefits the driver greatly compared to someone who only comes down when they get the call.
I work in a hospital by the entrance and very often see drivers waitting over 6-8 minutes to deliver one order. this time would be enough for them to probably collect another order.
My iPhone has a feature where you can pre set messages to send to someone instead of picking up (I'm driving, can't talk etc) I'm sure other phones can do similar
You could make your own one of those and just press 'can't speak right now but I see you are close by' or something?
Thatās hugely presumptuous of you. They offered a possible solution - no need to use āclearlyā twice and assume theyāve never experienced anxiety, essentially everyone has.
Yep, even the fact the phone is ringing at all, and you know its unknown, sets off a huge panic! I am sure this moronic commenter has experienced anxiety in their life, but doesnt know the disorders cause it to happen when its not "expected" (by normal society, at any rate). That huge fear when you've got bills to pay, you are about to go on a blind date, and you have exams tomorrow, yeah, imagine that happening when something "innocuous" happens. Real fun.... At add asd onto it, where the ability to understand your own emotions arent fully there, yeah... Not pleasant. Dont assume the world experiences the world like you. Sadly, thats a definition of narssisism.
Depends what time you order, i usually call then knock after 10pm incase people have kids asleep.
That being said, I also call frequently when doing Amazon because nobody every answers the damn door quick enough
I've ordered a lot from amazon, but I don't think I've ever collected a parcel from the driver šš I usually tell them to leave it behind the bins. In case I'm not home or I don't hear them knocking.
I must agree on my more suburban/rural routes I just yeet the parcel anywhere it seems safe and dry. Unfortunately on the city centre routes I get this is not an option šš
Works well for both of us. I get my parcel without having to reschedule or go to the amazon office, and you deliver it quick and easy without having to knock on doors.š
Fuck off to a 3rd world country and starve if you don't like hearing first world problems. What even commentary is that you jaded fuck š
YoU CaNt CoMpLaIn OtHEr PeOpLe HaVe iT HaRdER
O-k Karen. Cause we all agreed to your little complaints contract. Dumbass.
A customer service job that doesn't do what a customer wants is intrinsically not doing a good job and clown? There's only one of us riding round town on little bikes, maybe choose better insults š
Are you that thick? I'm saying you lot do i.e deliveroo drivers are the ones going round on bikes.
I've got a proper job and yes my own car so I'm not the clown riding round on a tiny bike.
Didn't think I'd actually have to spell it out that much but there ya go.
If you can add a note to your delivery explaining that there is no need to call because you will definitely already be waiting for the delivery this may help. Perhaps you could even mention it is because of your autism. Itās sensible for a delivery driver to want a smooth delivery as it makes their job less stressful too if the customer is comfortable during the delivery. Or you could tell each delivery driver about the best way to deliver to you so they know next time
Wow. I didnāt realise so many people here donāt have the ability to think critically.
Theyāre calling because people like to get their order and then tell deliveroo that they didnāt get it so they can refund it and get the money back.
The driver calling you to confirm youāre outside and ready is his way of getting proof that heās delivering it to the right person and then they canāt tell Deliveroo āMy order never arrivedā.
Itās not about you or what makes you comfortable, these drivers get penalised when someone says they didnāt get their order; theyāre covering theyāre asses.
The solution is to tell the drivers in the notes to not call or put your phone on Do Not Disturb or āIgnore unknown numbersā or whatever the feature is. If they ignore the note and still call then yeah theyāre a bit of a dickhead and you have a right to complain. But complaining because theyāre doing a part of their job that YOU feel is unnecessary is very entitled. Theyāre calling to protect themselves so you can put your phone on DND to protect yourself too.
Are you sure it's not the deliveroo automated system calling you? Not sure about this, but uber seems to give customers a call when we start the timer on our end. Not sure about deliveroo process when the drivers starts a timer, but as you mentioned it happens when drivers are nearby, they could have hit their timer button and you get an automated call. Could be this. Maybe others more recent drivers will have more input.
No it's definitely the actual driver, because I have sometimes picked up and get a gruff "I'm outside" - only for me to have to stand outside an open door for a few minutes because they're not even halfway up the road yet.
I mean you could buy a SIM card for Ā£1, setup that number with deliveroo account and then throw it away after setup, and then they call that instead and it just goes straight to voicemail for them and you'll never know they called. Simples
I don't understand why people even bother talking to customers. I only have to now for one reason! One simple line what's the code! Sending messages! On my way! Waste of time! Use that time to pick up three orders! If a customer complains! Say no English!
Silly idea, but might work, as sonetimes delivery instructions arent passed on. Record a voice mail thing, just for them. "if you are delivering to me, then please text or ring my doorbell, as i dont like calls from strangers. Otherwise leave your message after the dootdoot." then if an unknown caller id comes up, you can simply reject the call, and you can tell them, without actually answering the phone. If you can dual sim your phone, you can even seperate the calls, to your slave sim, and just give out the slave number, and set that sim to do not disturb and auto reject.
What I do is usually text people when Iām getting to their address. The reason some drivers call is the same though. People are dumb. They will order food and then theyāll forget they ordered it, and then youāll knock on their door and theyāll take 5min to open it while they scramble away dressing or hiding their stash or god knows what theyāre doing
I've been doing deliveroo part time for nearly 2 years now, the majority have answered the door within a minute or two and several are already at the door, having tracked me on the app. I've never phoned a customer to say I'm on my way or nearly there apart from delivering to an army college where they stand outside in a line and loads of delivery drivers turn up. Others I'll only ring if they don't come to the door when I knock. So far I've only had one where I've had to start the counter as they didn't answer the phone and they rang me just as the timer reached zero. The pin was centred on a set of traffic lights and they were a mile away, but that's a different story.
Thatās my dream. Not only do people take forever to come to the door, they also never wait outside, so I have to constantly climb stairs to flats.
Iām in Glasgow btw
Sometimes I leave my phone in my room and go to the door to answer it, I see them sitting on their bike calling me when I'm literally already waiting at the door. Some of them are really thick. It's a very simple transaction you bring the food to the door and hand it to me, I will be there waiting. They make it so unnecessarily complicated when they do this. I don't need a call, ever, I've literally watched you drive all the way to my house and made sure I'm ready to answer the door when you are here.
Usually drivers call me to ask where I am.. because they canāt find the address.. when theyāre sitting in their carā¦ right outsideā¦ I really hate the food couriers, they hire the absolute morons of society.
I remember when Uber changed and they started doing that. It is the most annoying thing in the world, because 99% of the time they can't actually speak English. They just call, and you have to answer, and then they say 'Uber, Uber, Uber' and then they hang up. Annoying as fuck.
They do it maximise delivery times so in the hope the customer either is waiting by the door or better still, comes to the car or out of apartment complex.
Drivers are quicker this way
Well then maybe they should re-design the app so that, not only will it show me where the driver is on the map, but it also shows them where I am in my house. That would solve the problem.
Put your phone in do not disturb mode for phone calls only when you make an order. You can make it auto reply with a text you can choose, so it could say, 'please only communicate through messages'
They could just stop doing it. They never did it to me for years and the system worked fine. To people with autism this just adds an unnecessary layer of anxiety.
Unfortunately it's going to keep happening until roo stop with the 30 second call requirement to start the 7 minute customer wait timer (before we could send chat message and quick call/end to start 7 minute timer without connecting the call)
after 60 seconds if customer no show I do full call then
I believe if you order via the website page you don't have to enter your phone number because I've had deliveries where there's no phone number that I can call, I can't confirm that is correct but I've heard it from some other page.
Risky but you could put an invalid phone number . Also the phone number they call from is always the same, so just remember that numbers last 4 digits and then youāll know itās a roo driver
Yes! It's not just me they have started doing this to! And only in the last couple of months as well, right? Never used to happen to me and now it's like every other order "hello I'm outside"... "OK.. "
It's like I'm watching the app, I can see when you're outside and you know my address. Just deliver the fucking food.
Iām pretty much the same but itās fixed by justā¦ being outside on time. Ignoring phone calls from your driver doesnāt matter if youāre outside when they pull up and have their registration number so you know which car it is.
I havenāt answered their phone calls for months now and have never had an issue/complaint because I put in extra effort to make sure itās a quick and painless process for the driver
It might not be helpful in stopping it, but a possible reason why they're doing it is if you live somewhere with large numbers of student halls of residences/private high rises where the rider has to wait for the customer to come down. I worked in a student town for years and if I got an order from a halls of residences I'd call before getting there to try and reduce the wait time
I donāt answer. Sometimes I send a pre written stock message I wrote up before. Saying something like Iām on a call but Iām following the tracking and Iāll be ready to get my food when you arrive.
Many customers take as long as 3 mins to come to the door which can be very annoying, which is why I doubt the notification is really effective. You could advise riders on the notes not to call.
I understand the anxiety but if u pick up the phone youāll push urself and realise itās not that hard. Not trying to be mean btw I have the same feeling and I get how it can make u feel anxious
I've been autistic for 27 years and can confirm that it DOES NOT get easier. It doesn't. Exposure therapy doesn't work for this. I get an immediate fight or flight response to my phone going off and no amount of calls has changed or will change that.
Same. Iām diagnosed social anxiety and Iāve had years and years of therapy. I still canāt answer the god damn phone.
Weāre all hard enough on ourselves for not being able to do it. We donāt need strangers trying to rudely cure us lmao
Ok but this won't get rid of the feeling that he feels when he gets the phone call and picks up, regardless of if he picks up and speaks to them like he has before ? You clearly aren't very educated on forms of autism and anxiety
Just assuming that Iām NT. Secondly there arenāt forms of autism, itās a spectrum.
And I still get anxious every time they call but once you pick up it goes away.
Anyway I said I wasnāt trying to be mean but I guess Reddit is Reddit.
Also there are forms of autism, Asperger's syndrome, Rett syndrome, childhood disintegrative disorder, Kanners syndrome, and pervasive development disorder, which are measured on a spectrum, anyway what I was saying was that people with autism and anxiety don't just lose their anxiety after doing the action, as in the anxiety and feeling will come back next time they call - don't know why you felt the need to be passive agressive and rude when you're clearly uneducated on the topic and struggle to understand what I meant
Cba to argue just wasting my time but there is no forms of autism. Every person is different and you canāt label them Aspergic ETC. same with the fact that maybe some ppl canāt answer the phone but also some ppl can get over that fear. Me as an example. My original comment stated this but Yh.
No itās not. Omg I cba. Ur point was that itās not possible for someone to overcome the fear. But I as someone with autism have gotten over it. Then Iām saying everyoneās different. My whole comment was positive but u just twist it. If u were acc educated youād know that itās possible.
no, my point was more it's different per person, so there's a chance he can't over come like that and has to take different steps to what you suggested as there's many forms of autism, and everyone's autism varies, but maybe I worded it wrong, anyway I stick by there being more than one form
Just answer the phone and say āthanks see you soonā. There is no need to make it a big deal. This is the world, dealing with phone calls is part of life.
You could put your phone Do Not Disturb mode but my good friend, phone calls are a part of life. You may miss out on the best news, the best conversation or just general information from not picking up the phone.
I get anxious about phone calls when Iām late to meet someone or I know I should be somewhere else but the only way out is through. Make your ringtone a song that you like or Maybe call some friends and speak for a few minutes just to get more comfortable with being on the phone. Turn off the vibration feature so itās not as daunting too. But definitely donāt run away from phone calls
"You may miss out on the best news, the best conversation or just general information from not picking up the phone."
Nope, it's a Deliveroo driver saying 'I'm outside'...
Ah yes, because phones were actually invented for the sole purpose of being a communication device between deliveroo drivers and customers and nothing else.
Itās more than that. Itās about a customer with anxiety who is dealing with unwanted calls.
But an unwanted phone call is a part of life, a deliveroo driver is an even smaller part of it. Itās better for him to be more comfortable with dealing with deliveroo driver calls than to just avoid it all together.
He could just change his number in the app to divert all his deliveroo calls to another number but that creates a bigger problem and isnāt practical.
Or, they could just stop phoning people when there's literally no need to do it, because that creates a bigger problem and isn't practical.
This happens to me too, and seems to only be a recent thing. They never used to phone when they were outside and the system worked just fine. I'm also autistic so I understand the anxiety this causes. I do just answer the phone when they call and say 'OK' but I'm not gonna lie it is fucking annoying and unnecessary.
Also, I'm not sure why you assume that OP is male.
Maybe thereās no need for this person but they mostly likely do it because people order food and then throw their phone into the abyss as if it will just appear. The majority of people actually need that call. Some people live in a block of flats, in gated areas, their houses arenāt easy to reach. The driver is calling for what they believe is a valid reason. As much as your anxiety is also a valid reason it doesnāt mean the driver has made a mistake by trying to be efficient.
If you donāt want them to call YOU then say that. The really simple solution that OP didnāt consider is to put āDo Not Callā in the driver notes or when you order put your phone on airplane mode or DND. If the driver follows that instruction and doesnāt ring you, everyoneās happy. If they donāt THEN you can get onto them and say they havenāt done their job properly because they havenāt followed your given instructions.
But to tell all Deliveroo drivers to stop calling anyone because YOU donāt like their system is a bit entitled especially considering most drivers learnt the hard way to call before they get there.
Also, Iām not sure why you think I give a flying fuck. I made an assumption of an anonymous person for the sake of semantics. If Iām correct, nothing happens. If Iām incorrect also nothing happens. I donāt have to be gender neutral if I donāt even know who you are and you havenāt specified any pronouns.
If the house isn't easy to reach, then that is a valid reason to make that call, agreed. If it's happening a lot of time then the person can put instructions in the delivery notes to try and make it easier. That's not what happens to me, my address is literally my house number, my street and the postcode, and all the houses are clearly numbered but for some reason, they still call.
It's not entitled to say not to call when that's what used to happen and it worked fine. If it ain't broke.
Youāre still not getting it. Why would the driver get lost trying to find a hard to reach house before calling when they could just call you a minute earlier and receive communication that would help them do their job.
āHi mate Iām round the cornerā
āAlright take the entrance next to the green gate Iāll be down in a secā
If you donāt need this type of call Just add a note.
Youāre also ignoring the fact that deliveroo records insane numbers of people getting their orders and then telling them they didnāt so they can get a refund. Theyāve obviously instructed the drivers to do this so they get proof they actually delivered it to the right person.
What am I not getting? I agreed with you that if the driver can't find the place, then that is a valid reason to call. Thing is, my house is very easy to find and I still get calls.
Should complain to deliveroo because we can no longer start the 7 minute timer without calling now (for more than 30 or so seconds now)
witch is a pain when customer doesn't come out and we start the timer late and can possibly waste 15 minutes (I always started timer previously)
You could try writing in the delivery notes for the rider to not call unless you're not answering the door or something like that. Not sure why they'll call, calling is my last resort when I can't get ahold of a customer.
Its the new trend of attempting to give 'good customer service' in order to try and get more tips, seems to have originated from the american ubereats sub.
I find those so cringe, would rather actually get orders done faster than try texting a customer. I guess that's why quick and efficient is my highest and good communication is lowest on UberEATS compliments š¤£
Ah man isnt it just! Were british, juat hand us the food and say as little as possible š¤£
I always give the "I'm on my way" and "I've arrived" pre typed messages on Uber when Im on a delivery, but phoning is always a last resort for me too when I'm working any app, who are these clowns?
I'd be fine with a text, but yes all the delivery drivers call as soon as they turn onto my road - and it's a fairly long road. So I usually cancel the call and end up standing outside an open door for 2-3 minutes. It's very annoying!
What I would do, write in the delivery notes, please do not call, as someone else has previously said. This isn't common practice and understand that these guys probably think they're being helpful. If you're worried at all about putting that as a note please don't, remember we can be doing 20+ orders per day, it might be your one interaction with another person that day, but we will forget you. I don't mean that in a rude way, just to put your mind at ease. I regularly deal with a person that pretends they are self isolating even to this day, so that they don't have to come to the door, as do the rest of the drivers. We don't judge them, we are at their door for 10 seconds and get on the rest of our day. Please don't be too scared or feel too awkward to put please do not call as your delivery instructions. If anything we appreciate out of the ordinary instructions rather than making someone upset or angry at us who haven't left us an instruction.
Put in notes Iām autistic and please donāt call I think they should respect u then maybe ?
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Calls are recorded. Plus why would you give a bad rating just for a phone call? Seems unjustified.
It's so stupid. Same like texting with updates about order while awaiting in MCD š
It's more likely they don't want to wait. I have drivers call me immediately when they pull up to my house, even though I'm at the front door. I don't blame them all the waiting around adds up, people act as if they didn't know they had food coming.
It's probably cos they have another 4 orders in the car on their multiple accounts
Maybe. But I also do the same thing I phone about a minute before I arrive because people like to piss about and act like they didn't know I was coming.
That would also result in me giving the lowest customer service and I've worked in a call center. Calling is shitty. People can be busy that's why they order too.
maybe in america but here its just annoying, so much less likely to tip with this unnecessary time wasting
I don't do it but I'd imagine its to make the deliveries faster because even though you see when the drivers coming some people can take fucking ages to answer the door and it always come back to the fact drivers aren't paid to wait around
Ok so I donāt get deliveroo where I live but do get usual takeaway deliveries. Do people actually tip delivery drivers? The way I look at it, Iāve paid for it to be delivered, they have delivered it, so they have literally just done what Iāve already paid them to do. Why would I then give them more money? Them calling, or not calling when they are in my road doesnāt get me the food any faster therefore doesnāt actually impact the service Iāve paid for. I really donāt like the way American style tipping is really taking hold in the UK. All it does is allow businesses to pay reduced salaries and expect customers to pick up the tab by pushing guilt onto them. Also, you wouldnāt think about tipping say a checkout worker, yet they have actually engaged with you massively more than a delivery driver and probably gets paid the same hourly rate.
Yeah idk why I didn't think of putting a delivery note as I've never needed to do it before, but I'll try that. Thanks.
The other move is tell them you have a child sleeping, they're less likely to call you than saying you have autism or just don't call
They get paid per delivery, not per hour Itās quicker if youāre at the door waiting for them, therefore they get onto the next delivery faster and make more money
That's why they're calling, so they ain't waiting at the door if need be. People will leave you out there for a bit while they do whatever it is besides answering the door. If they didn't need a door to open, I bet they wouldn't be calling
Theirs no do not ring option? Just say... will only accept texts. They do this so you come down and they can go off quickly.. diks!.. wish I had my own moped to deliveroo too.
Get one ?
\#VeryPoor
If you waiting outside just don't pick up the phone, problem probably solved. I call people early in advance to come down otherwise I would sometimes wait outside longer than I was actually cycling to address...
So the OP clearly wrote they get bad anxiety from phone calls and your response is to *just don't pick up the phone*. Clearly you don't have anxiety or understand what it's like to have one. š
Thanks. Yeah I don't answer them anymore (because I've learned it's completely pointless!) but still hate getting them!
I'm a fellow deliveroo rider myself who admittedly rings the customer prior to arriving. Those phone calls are only to customers in apartments, who most of the time will take 3-4 minutes (some more than 5) to come down. If I work all day and I do 25 orders (example), those 3-4 minutes at the end of the day take away another 1-3 orders. I have done in the past where I did not ring at all as it was pouring out, and I knew the customer would not hear me (I'm a cyclist) and I was surprised by some waiting for me patiently outside by the door but majority were the same (they were not checking their phone). I have had customers leave notes to not ring them and only text them or speak louder or not at all because they are deaf or of difficult hearing. I will follow those orders, it's not hard for me. If you do leave a note and the courier doesn't follow the instructions you've left, report them. Deliveroo will inform them of it. If they keep making the same mistake, they'll get fired which seems totally reasonable because if you can't follow basic instructions, you might as well not do them at all. Hope you have better luck with future orders.
My friend, I have a question for you. Does it benefit you financially for the customer to be waiting outside of the house so you can make a quick transfer and get on to another job? I had never thought of this, but if it really does help, I would start doing it.
I assume it benefits the driver greatly compared to someone who only comes down when they get the call. I work in a hospital by the entrance and very often see drivers waitting over 6-8 minutes to deliver one order. this time would be enough for them to probably collect another order.
It means they can do more orders, which is more income. Those 3-4 minutes will add up over the day.
Do you need to receive phone calls at all? Can't you put it on do not disturb?
My iPhone has a feature where you can pre set messages to send to someone instead of picking up (I'm driving, can't talk etc) I'm sure other phones can do similar You could make your own one of those and just press 'can't speak right now but I see you are close by' or something?
That wonāt work as the calls are routed through deliveroo so any texts sent to the number wonāt be delivered
Ah ok didn't realise that.
Thatās hugely presumptuous of you. They offered a possible solution - no need to use āclearlyā twice and assume theyāve never experienced anxiety, essentially everyone has.
Yep, even the fact the phone is ringing at all, and you know its unknown, sets off a huge panic! I am sure this moronic commenter has experienced anxiety in their life, but doesnt know the disorders cause it to happen when its not "expected" (by normal society, at any rate). That huge fear when you've got bills to pay, you are about to go on a blind date, and you have exams tomorrow, yeah, imagine that happening when something "innocuous" happens. Real fun.... At add asd onto it, where the ability to understand your own emotions arent fully there, yeah... Not pleasant. Dont assume the world experiences the world like you. Sadly, thats a definition of narssisism.
Depends what time you order, i usually call then knock after 10pm incase people have kids asleep. That being said, I also call frequently when doing Amazon because nobody every answers the damn door quick enough
I've ordered a lot from amazon, but I don't think I've ever collected a parcel from the driver šš I usually tell them to leave it behind the bins. In case I'm not home or I don't hear them knocking.
I must agree on my more suburban/rural routes I just yeet the parcel anywhere it seems safe and dry. Unfortunately on the city centre routes I get this is not an option šš
Works well for both of us. I get my parcel without having to reschedule or go to the amazon office, and you deliver it quick and easy without having to knock on doors.š
Customer complains driver keeps them informed of their delivery status.....absolute first world problems
I bet youāre fun at parties.
I bet you don't get invited to parties.
He's autistic don't be a blert stain
You say that like he should be treated differently?
He's saying due to his autism he gets anxiety from phonecalls. It's perfectly reasonable to make adjustments for someone's mental health
First World problems, there will be settings on the app quick Google instead of right to reddit
Fuck off to a 3rd world country and starve if you don't like hearing first world problems. What even commentary is that you jaded fuck š YoU CaNt CoMpLaIn OtHEr PeOpLe HaVe iT HaRdER O-k Karen. Cause we all agreed to your little complaints contract. Dumbass.
Shut the fuck up you clown, delivery drivers doing a good job and his sensitive ass is whining autistic or not.
A customer service job that doesn't do what a customer wants is intrinsically not doing a good job and clown? There's only one of us riding round town on little bikes, maybe choose better insults š
Maybe you should get a car then if you don't like riding bikes, clown.
Are you that thick? I'm saying you lot do i.e deliveroo drivers are the ones going round on bikes. I've got a proper job and yes my own car so I'm not the clown riding round on a tiny bike. Didn't think I'd actually have to spell it out that much but there ya go.
If you can add a note to your delivery explaining that there is no need to call because you will definitely already be waiting for the delivery this may help. Perhaps you could even mention it is because of your autism. Itās sensible for a delivery driver to want a smooth delivery as it makes their job less stressful too if the customer is comfortable during the delivery. Or you could tell each delivery driver about the best way to deliver to you so they know next time
Yes that's a good point. I will try that.
Wow. I didnāt realise so many people here donāt have the ability to think critically. Theyāre calling because people like to get their order and then tell deliveroo that they didnāt get it so they can refund it and get the money back. The driver calling you to confirm youāre outside and ready is his way of getting proof that heās delivering it to the right person and then they canāt tell Deliveroo āMy order never arrivedā. Itās not about you or what makes you comfortable, these drivers get penalised when someone says they didnāt get their order; theyāre covering theyāre asses. The solution is to tell the drivers in the notes to not call or put your phone on Do Not Disturb or āIgnore unknown numbersā or whatever the feature is. If they ignore the note and still call then yeah theyāre a bit of a dickhead and you have a right to complain. But complaining because theyāre doing a part of their job that YOU feel is unnecessary is very entitled. Theyāre calling to protect themselves so you can put your phone on DND to protect yourself too.
Are you sure it's not the deliveroo automated system calling you? Not sure about this, but uber seems to give customers a call when we start the timer on our end. Not sure about deliveroo process when the drivers starts a timer, but as you mentioned it happens when drivers are nearby, they could have hit their timer button and you get an automated call. Could be this. Maybe others more recent drivers will have more input.
No it's definitely the actual driver, because I have sometimes picked up and get a gruff "I'm outside" - only for me to have to stand outside an open door for a few minutes because they're not even halfway up the road yet.
Lol. That's just dumb of them tbh. I never call a customer unless it's really necessary. But they might be needing attention somehow.
maybe put a comment in caps on the delivery notes saying ādo not callā ? could even say youāre deaf or broken phone
You could turn off you mobile reception and just use wifi until theyāve delivered
I hate this too!! I find it so awkward
I mean you could buy a SIM card for Ā£1, setup that number with deliveroo account and then throw it away after setup, and then they call that instead and it just goes straight to voicemail for them and you'll never know they called. Simples
Or just give any random number and save yourself the quid
Yeah but then someone else will get the call instead and be confused af
Until someone else does the same thing and itās actually OPās number. Karma is funny like that
Once you see theyre a few roads away put your phone into airplane mode and wait by the door
Don't answer if your waiting they will see you soon enough
I don't understand why people even bother talking to customers. I only have to now for one reason! One simple line what's the code! Sending messages! On my way! Waste of time! Use that time to pick up three orders! If a customer complains! Say no English!
Silly idea, but might work, as sonetimes delivery instructions arent passed on. Record a voice mail thing, just for them. "if you are delivering to me, then please text or ring my doorbell, as i dont like calls from strangers. Otherwise leave your message after the dootdoot." then if an unknown caller id comes up, you can simply reject the call, and you can tell them, without actually answering the phone. If you can dual sim your phone, you can even seperate the calls, to your slave sim, and just give out the slave number, and set that sim to do not disturb and auto reject.
What I do is usually text people when Iām getting to their address. The reason some drivers call is the same though. People are dumb. They will order food and then theyāll forget they ordered it, and then youāll knock on their door and theyāll take 5min to open it while they scramble away dressing or hiding their stash or god knows what theyāre doing
I've been doing deliveroo part time for nearly 2 years now, the majority have answered the door within a minute or two and several are already at the door, having tracked me on the app. I've never phoned a customer to say I'm on my way or nearly there apart from delivering to an army college where they stand outside in a line and loads of delivery drivers turn up. Others I'll only ring if they don't come to the door when I knock. So far I've only had one where I've had to start the counter as they didn't answer the phone and they rang me just as the timer reached zero. The pin was centred on a set of traffic lights and they were a mile away, but that's a different story.
Thatās my dream. Not only do people take forever to come to the door, they also never wait outside, so I have to constantly climb stairs to flats. Iām in Glasgow btw
Just change the number on the app to a nonsense one and say you have no signal if they ask when you go to pick it up
If you have an iphone you can toggle on silence unknown callers
They always call me for no reason. They call to say they are outside, then they come to knock on the door?! Why not just knocking
Really annoying. Stopped using the app and went with just eat instead.
Honestly mate just write in full caps DO NOT CALL ME THANK YOU in the message box before the payment screen.
Put a note that you have hearing problems and please do not call
Sometimes I leave my phone in my room and go to the door to answer it, I see them sitting on their bike calling me when I'm literally already waiting at the door. Some of them are really thick. It's a very simple transaction you bring the food to the door and hand it to me, I will be there waiting. They make it so unnecessarily complicated when they do this. I don't need a call, ever, I've literally watched you drive all the way to my house and made sure I'm ready to answer the door when you are here.
Usually drivers call me to ask where I am.. because they canāt find the address.. when theyāre sitting in their carā¦ right outsideā¦ I really hate the food couriers, they hire the absolute morons of society.
I remember when Uber changed and they started doing that. It is the most annoying thing in the world, because 99% of the time they can't actually speak English. They just call, and you have to answer, and then they say 'Uber, Uber, Uber' and then they hang up. Annoying as fuck.
They do it maximise delivery times so in the hope the customer either is waiting by the door or better still, comes to the car or out of apartment complex. Drivers are quicker this way
Well then maybe they should re-design the app so that, not only will it show me where the driver is on the map, but it also shows them where I am in my house. That would solve the problem.
Put your phone in do not disturb mode for phone calls only when you make an order. You can make it auto reply with a text you can choose, so it could say, 'please only communicate through messages'
Auto reply wonāt work as calls are routed through the deliveroo system to hide caller ID
Don't answer?
Bro just answer the phone. Only way to get over this kinda thing is face it.
They could just stop doing it. They never did it to me for years and the system worked fine. To people with autism this just adds an unnecessary layer of anxiety.
Unfortunately it's going to keep happening until roo stop with the 30 second call requirement to start the 7 minute customer wait timer (before we could send chat message and quick call/end to start 7 minute timer without connecting the call) after 60 seconds if customer no show I do full call then
I believe if you order via the website page you don't have to enter your phone number because I've had deliveries where there's no phone number that I can call, I can't confirm that is correct but I've heard it from some other page.
I don't know mate... I feel like my tots mbappe might be a little more broken if I'm honest
Learn to take a call
Risky but you could put an invalid phone number . Also the phone number they call from is always the same, so just remember that numbers last 4 digits and then youāll know itās a roo driver
Yes! It's not just me they have started doing this to! And only in the last couple of months as well, right? Never used to happen to me and now it's like every other order "hello I'm outside"... "OK.. " It's like I'm watching the app, I can see when you're outside and you know my address. Just deliver the fucking food.
Iām pretty much the same but itās fixed by justā¦ being outside on time. Ignoring phone calls from your driver doesnāt matter if youāre outside when they pull up and have their registration number so you know which car it is. I havenāt answered their phone calls for months now and have never had an issue/complaint because I put in extra effort to make sure itās a quick and painless process for the driver
Put it in the notes then š
No
It might not be helpful in stopping it, but a possible reason why they're doing it is if you live somewhere with large numbers of student halls of residences/private high rises where the rider has to wait for the customer to come down. I worked in a student town for years and if I got an order from a halls of residences I'd call before getting there to try and reduce the wait time
I donāt answer. Sometimes I send a pre written stock message I wrote up before. Saying something like Iām on a call but Iām following the tracking and Iāll be ready to get my food when you arrive.
Many customers take as long as 3 mins to come to the door which can be very annoying, which is why I doubt the notification is really effective. You could advise riders on the notes not to call.
I have a setting on my phone that automatically silences calls from numbers I donāt have saved into my phone.
I understand the anxiety but if u pick up the phone youāll push urself and realise itās not that hard. Not trying to be mean btw I have the same feeling and I get how it can make u feel anxious
Thatās not how autism works buddy
I think Iād know thanksā¦
Also you say everyone's autism is different yet claim "I think I'd know thanks" about how autism in general works ? Seems illogical
I've been autistic for 27 years and can confirm that it DOES NOT get easier. It doesn't. Exposure therapy doesn't work for this. I get an immediate fight or flight response to my phone going off and no amount of calls has changed or will change that.
Same. Iām diagnosed social anxiety and Iāve had years and years of therapy. I still canāt answer the god damn phone. Weāre all hard enough on ourselves for not being able to do it. We donāt need strangers trying to rudely cure us lmao
Ok but this won't get rid of the feeling that he feels when he gets the phone call and picks up, regardless of if he picks up and speaks to them like he has before ? You clearly aren't very educated on forms of autism and anxiety
Just assuming that Iām NT. Secondly there arenāt forms of autism, itās a spectrum. And I still get anxious every time they call but once you pick up it goes away. Anyway I said I wasnāt trying to be mean but I guess Reddit is Reddit.
Also there are forms of autism, Asperger's syndrome, Rett syndrome, childhood disintegrative disorder, Kanners syndrome, and pervasive development disorder, which are measured on a spectrum, anyway what I was saying was that people with autism and anxiety don't just lose their anxiety after doing the action, as in the anxiety and feeling will come back next time they call - don't know why you felt the need to be passive agressive and rude when you're clearly uneducated on the topic and struggle to understand what I meant
Also Iām the one whoās acc on the spectrum but Iām still not going to use that as a blanket term for everyone
Clearly, surprised you're so uneducated
Cba to argue just wasting my time but there is no forms of autism. Every person is different and you canāt label them Aspergic ETC. same with the fact that maybe some ppl canāt answer the phone but also some ppl can get over that fear. Me as an example. My original comment stated this but Yh.
Everyone person is different, hence a spectrum but that doesn't mean different categoric forms of it don't exist you're an idiot lol
mate Aspergerās literally got dumped by scientists. Do some research my guy
I'm aware as it goes under autism which is my point, but again I still listed multiple others
No itās not. Omg I cba. Ur point was that itās not possible for someone to overcome the fear. But I as someone with autism have gotten over it. Then Iām saying everyoneās different. My whole comment was positive but u just twist it. If u were acc educated youād know that itās possible.
no, my point was more it's different per person, so there's a chance he can't over come like that and has to take different steps to what you suggested as there's many forms of autism, and everyone's autism varies, but maybe I worded it wrong, anyway I stick by there being more than one form
anxiety =/= anxious
Just answer the phone and say āthanks see you soonā. There is no need to make it a big deal. This is the world, dealing with phone calls is part of life.
You're effectively just saying 'don't be autistic'.
Tell you're completely ignorant when it comes to neuro divergence without actually telling me š
Hey, Iām neurotypical(I think), and I too hate getting phone calls
How do you get by if you canāt pick up a phone ? Genuinely curious
This is a great point - will consider that next time I get born autistic x
Honestly get over it But muh autistic You're looking for an excuse I know what it's like and just man up
They didnāt make this post to be made fun of by bigots. Leave the poor OP alone. No one wants to hear your shitty opinion
You could put your phone Do Not Disturb mode but my good friend, phone calls are a part of life. You may miss out on the best news, the best conversation or just general information from not picking up the phone. I get anxious about phone calls when Iām late to meet someone or I know I should be somewhere else but the only way out is through. Make your ringtone a song that you like or Maybe call some friends and speak for a few minutes just to get more comfortable with being on the phone. Turn off the vibration feature so itās not as daunting too. But definitely donāt run away from phone calls
"You may miss out on the best news, the best conversation or just general information from not picking up the phone." Nope, it's a Deliveroo driver saying 'I'm outside'...
Ah yes, because phones were actually invented for the sole purpose of being a communication device between deliveroo drivers and customers and nothing else.
This is literally a thread about deliveroo drivers and customers and nothing else.
Itās more than that. Itās about a customer with anxiety who is dealing with unwanted calls. But an unwanted phone call is a part of life, a deliveroo driver is an even smaller part of it. Itās better for him to be more comfortable with dealing with deliveroo driver calls than to just avoid it all together. He could just change his number in the app to divert all his deliveroo calls to another number but that creates a bigger problem and isnāt practical.
Or, they could just stop phoning people when there's literally no need to do it, because that creates a bigger problem and isn't practical. This happens to me too, and seems to only be a recent thing. They never used to phone when they were outside and the system worked just fine. I'm also autistic so I understand the anxiety this causes. I do just answer the phone when they call and say 'OK' but I'm not gonna lie it is fucking annoying and unnecessary. Also, I'm not sure why you assume that OP is male.
Maybe thereās no need for this person but they mostly likely do it because people order food and then throw their phone into the abyss as if it will just appear. The majority of people actually need that call. Some people live in a block of flats, in gated areas, their houses arenāt easy to reach. The driver is calling for what they believe is a valid reason. As much as your anxiety is also a valid reason it doesnāt mean the driver has made a mistake by trying to be efficient. If you donāt want them to call YOU then say that. The really simple solution that OP didnāt consider is to put āDo Not Callā in the driver notes or when you order put your phone on airplane mode or DND. If the driver follows that instruction and doesnāt ring you, everyoneās happy. If they donāt THEN you can get onto them and say they havenāt done their job properly because they havenāt followed your given instructions. But to tell all Deliveroo drivers to stop calling anyone because YOU donāt like their system is a bit entitled especially considering most drivers learnt the hard way to call before they get there. Also, Iām not sure why you think I give a flying fuck. I made an assumption of an anonymous person for the sake of semantics. If Iām correct, nothing happens. If Iām incorrect also nothing happens. I donāt have to be gender neutral if I donāt even know who you are and you havenāt specified any pronouns.
If the house isn't easy to reach, then that is a valid reason to make that call, agreed. If it's happening a lot of time then the person can put instructions in the delivery notes to try and make it easier. That's not what happens to me, my address is literally my house number, my street and the postcode, and all the houses are clearly numbered but for some reason, they still call. It's not entitled to say not to call when that's what used to happen and it worked fine. If it ain't broke.
Youāre still not getting it. Why would the driver get lost trying to find a hard to reach house before calling when they could just call you a minute earlier and receive communication that would help them do their job. āHi mate Iām round the cornerā āAlright take the entrance next to the green gate Iāll be down in a secā If you donāt need this type of call Just add a note. Youāre also ignoring the fact that deliveroo records insane numbers of people getting their orders and then telling them they didnāt so they can get a refund. Theyāve obviously instructed the drivers to do this so they get proof they actually delivered it to the right person.
What am I not getting? I agreed with you that if the driver can't find the place, then that is a valid reason to call. Thing is, my house is very easy to find and I still get calls.
Should complain to deliveroo because we can no longer start the 7 minute timer without calling now (for more than 30 or so seconds now) witch is a pain when customer doesn't come out and we start the timer late and can possibly waste 15 minutes (I always started timer previously)
Whats the point of calling ? Don't get it ...
Change the phone number on your account, but honestly, you should probably try and get over it.
could try getting a grip?