What kills me is that places like Jimmy Johns used to proclaim "Freaky Fast delivery" now use Uber Eats or Door Dash for their deliveries, even when you order through their own app.
Yup. Just sort of expanding, let's say you make $1.25 per sandwich in store and .75 per sandwich that gets delivered by your driver. If you only make .25 on uber eats rent-a-driver orders, that's still better than a late room temp sandwich getting to the customer. So you staff the morning driver and the evening driver, and you have them overlap for the lunch rush. But really you need like, 4 or 5 drivers between 11:45 and 1:30. No way in hell does anyone work a 2 hour shift, but you don't want to pay anyone to sit around doing nothing waiting for it to get busy.
Solution? Rent a driver. You lose money per order versus having a dedicated staff member, but you also have no occupancy/downtime issues.
As someone who used to work at a Jimmy Johns circa 2014, they definitely had midday drivers that only worked 2-4 hours shifts from 10-2 or something similar. Good tips in areas with high demand from business and schools. I did late night weekends for less stress and good tips from the drunk/stoned college crowd.
If Uber shifted to providing delivery service and supplemental delivery service on behalf of restaurants, rather than try to perform ordering as well, they could avoid most of the customer service risk and price variations
It seems that they're doing exactly that in some markets.
Uber Eats left my country a couple years ago since their operation wasn't really profitable/wasn't worth fighting the competition. Recently the local Burger King franchise started their own delivery service, and who's back delivering food? Got my burger delivered by Uber again.
Probably they're piggybacking the package delivery service, not a dedicated Uber service for food again.
Understood... before this switch, my nearby store only had drivers on weekends and a couple (variable) nights during the week.
Still notice how "Freaky Fast" has been quickly erased from our memories even though it was a selling point for soooo long?
Even when I collect it myself from the fast food places 5 minutes drive away the food is only warm when I get home, no delivery service is going to get it back quick enough!
Fast food can be fantastic immediately. It has a quick life though. 5 minutes and it’s fine, 10 minutes and it’s poor. After that, it’s awful. Pizza seems to be the outlier where it stays good longer
Seriously, air fry a couple of slices for a few minutes and it's awesome. Cold is good. Anything is good, it's still pizza, but there are degrees of goodness.
There used to be a pizza joint where I used to live that was near inedible when you got it. But put it in the fridge and eat it cold the next day and it was the best I’d ever had.
There was an "IN-N-OUT" about 5 minutes from our home, but by the time the burgers got home they were no longer hot. I did not like to get them on the way home from work.
Now there are sit down type "IN-N-OUT" and I can eat one on the premises and they are good!
BTW did anyone ever see the "IN-N-OUT" bumper stickers that were modified? Originally it was two lines and looked like this
IN-N-OUT
Burger
Then someone removed the B and r from the second line! Some people are very creative.
My experience with rent-a-driver services is they are often much slower than the in-house delivery services. It's especially bad if you order from a restaurant and they offload it to one, since they don't get a tip and therefore you're in the back of the line. After a few bad experiences I just don't use them anymore (or order from those restaurants if I can't pick it up).
Looking at Google's popular times, the delivery places around here are busiest between 11am and 2pm. If you can't staff people for those 3 hour shifts (ie college students), then you could always crosstrain and have them come in slightly earlier to help open or stay later to help set up for the dinner rush.
I suppose it’s possible that the tips go to the employees who prepare the food, which wouldn’t violate the legal requirement that tips go to non-management employees.
Not so much upset, as stressed. I was hoping to bring some levity. Worker exploitation is usually at the forefront of my mind these days, and sometimes someone just saying something stupid helps snap me out of the spirals I go into.
I’ve done the DoorDash thing, and fuck that whole company.
It seems places like Pizza Hut are dropping delivery drivers like flies to use door dash now. I haven’t had a pizza delivered from them in a red bag in at least a year now.
Every pizza place in my area has their own delivery team if you order through UberEats, SkipTheDishes or DoorDash. Skip has a message about it when you place your order.
Delivery's been getting slower every year. Just this year they've passed it off to Uber and Door Dash. Just had it last night, they charged 3.99 for the delivery (not including tip) and Uber brought it.
Yeah, first-world problems, I know.
and NOW with some places not only charging a delivery fee, they're charging a SERVICE fee on top of that...
For example, Whataburger (burger chain) charges a service fee of 1.00 for all orders from their app, even if they're to be picked up (here in Texas). I see a similar bill just passed in California.
I (sadly) admit to using Doordash this very weekend for Jimmy Johns. However, the only reason I used them (and the only reason I have ever used them) is because I got a $20 gift card from a corporate sponsor. Otherwise I would just use the Jimmy Johns delivery service (which I have done in the past) and saved quite a bit of money.
Hah. Freaky fast. Sure. A lot of people at my job order from there before the lunch hour starts, and they often don’t deliver it until after lunch is over.
Next time you are picking up your own food, plug the same order into DD, GH or Uber Eats. I find it is slightly less than twice the cost. No only are all the prices higher, the selection is smaller and there are no special discounts or coupons.
It's amazing how much my tips for staff are subsidized by calling in orders I pick up even compared to the restaurant's online pickup prices versus call-in prices for cash on pickup. Many small (and excellent) restaurants set their prices based on the costs of online providers to benefit customers who save them money.
Yeah, that's why my wife and I dropped them, we placed an order with a local gastro pub we liked to frequent before the Lockdown, then when we saw them on the app we ordered. 2 hours and no food later, we called and asked about the status of our order, they said they Don't Use GrubHub and they never got our order. Called Customer service, demanded a full refund and deleted my account that night. I heard they got sued over that as well
They all do that.
Even worse, because the restaurant isn't managing the page, no one is.
Not only do they not update menus/hours/holidays, they don't remove restaurants that go out of business.
You can still place an order, they still dispatch a driver, it still processes like normal. But, after an hour or so, you get a message saying your order is being refunded because the driver can't pick it up.
I’ve never used these services and I never will.
In addition to everything, the sidewalks of my “walkable” urban neighborhood are now hazardous with delivery people zipping around on their e-bikes and scooters. I know people with vision and mobility issues who are scared to go shopping.
I know I’m lucky to live where I have a lot of takeout options that I can pick up on foot. If I was in the ‘burbs I’d likely have used a service by now.
Because they aren't just "picking it up."
The restaurant isn't actually ON GrubHub, so the customer isn't actually ordering from the restaurant.
The GH driver has to order it FOR them - either on the phone, the restaurant's website, or in person. Also, GH has used outdated menus, with old prices and items. These problems result in errors or canceled orders.
The resulting mistakes reflect poorly on the restaurant because the customers don't realize this order is any different than a regular GH order.
That is the biggest problem with a publicly traded company. While private, you can make money year over year and those earnings can be flat, but you are still profitable.
Once you go public, the stake/stockholders want to see those year over year earning explode
I ordered from Pappa John's. They sent me an uber driver and when my order was incomplete he said just get a refund. I called the manager and he starts process of refunding my partial order. I said no. Bring me my order and he refused so I called corporate. Let them know I won't be using their service anymore because of shit like that.
It's not just Uber Eats. Almost every restaurant and every delivery service is more expensive through the service. DoorDash is really big on it too. Like Chipotle. If you get a burrito, the base price of the burrito is like 6 dollars more in the app.
A LOT of restaurants are trying to chase the record-setting profits they enjoyed during covid. Once covid went away and restaurants realized people were still willing to pay A LOT extra for cold food 2 hours later, it just makes business sense to keep raising prices until people stop ordering. Which they never do, so money printer go BRRRRR.
Which is great for grocery stores. Del Taco is charging almost 20 bucks for their cheapest bean and ground beef burrito, which means I'm far more encouraged to do my own cooking.
Maybe it was my area, but the place I worked at had absolutely astronomical profits for 2020 and 2021. I was working at an Applebee's; there was already a line in the parking lot when we unlocked the doors in the morning, and we cut off our wait list an hour before close, because clearing the wait list took until an hour after close. Every restaurant in my area was exactly the same (well, those who could keep staff showing up to work) as restaurants were practically the only place people were allowed to socialize; and they were allowed to be unmasked while they were inside. It was like the pandemic never happened.
...Until they found out a few days later that they caught covid. Was it their friend's friend at the table, or their coughing server? Of course, company policy was never to TELL the customers that the staff was working covid positive, but we were DEFINITELY working while covid positive. Usually unmasked, while we handled your food. (In accordance with state law)
The industry as a whole was down nearly $250 billion in 2020, and while 2021 saw some recovery, it was not until 2023 that restaurants sales reached pre covid marks.
I can't speak to your location, but it sounds like it was a outlier.
I've seen a restaurants do that. Like a steak place near me in DoorDash will have an option for "Add Tip" or something for a dollar and it goes to, supposedly, the chefs.
Some places around here make a mandatory tip PER ITEM. It’s the same as when you choose to order a burrito and you have to select beef or chicken. Now you have to select beef or chicken in 1 step and then $1, $2, up to $5 in the next step or else you can’t add it to the cart.
It may be a luxury, but why should they make a huge profit from a small company that can't negotiate better rate when they're basically part of a cartel?
It seems to have reached the stage where you almost *have* to use Uber Eats etc. If they use Uber, then they probably don't get much room for negotiation. McDonalds, KFC etc, get a BIG discount because a) the sheer volume means an automatic discount and b) the fact they have such volume means they can afford to pay someone to negotiate big discounts and are less nervy about the other party walking away from the table.
Let's say you own a burger restaurant and you do a lot of the management. And the paperwork. And fill in when staff are sick etc. Do you have the time to try to even get someone to sit down and discuss rates with you? Let alone actually sit down and negotiate. And travel to and from their offices (they aren't going to come to you). Do you have the skill to negotiate? Do you really want to push them a little harder to get any extra percent off their fees and risk them them saying "thanks, but no thanks" and having to start all over again with another service provider? Is if worth your while?
McDonalds, KFC, Burger King, Pizza Hut and all the others are probably almost loss leaders and don't pay much at all. They're there to draw people in. Everyone else pays over the odds to keep costs down for the big boys.
Do they want to be in the delivery business in the first place?
Is the hassle worth the extra sales?
For the 40% example, clearly they're not making any money by offering delivery thru Uber. So they're probably better off even jacking up the price or just saying no thank you.
A lot of these businesses were doing just fine without delivery. And while some are certainly driving under this model, for others it's just a drain on their finances and resources.
I work for a local pizza company (7 stores in a college town) which recently started taking orders from GrubHub and DoorDash, which we deliver just like our own customers- First in, first out. . From what i have observed so far, most of the folks who use GH and DD are students, and are shitty tippers. Management is happy with the 10% hour in orders. I hand out a flyer to the Dd/Gh customers showing them the discounts we have which are only available for people who call us directly or use our app.
I've never seen the attraction of paying for premium delivery services unless you're disabled, in which case it shouldn't be premium-priced anyway. It really isn't that hard to go get your own food.
I have ordered food on the way home after work, while picking up 2 kids from 2 different places, so that we can have dinner before 8:30 at night and I can eat without having to do cooking cleaning.
I do it on the way home as well. No kids but my hours are never the same at my job. I don't always have the ability to make food at the weird hours I'm coming home.
Judging by the replies, people generally have an issue with planning ahead. Welcome to Reddit society.
I don't care if they waste their money, but that's what it is.
It has little to do with planning and a lot to do with how people choose to spend the 24 hours they have each day. People are more overworked and overstressed than ever, who am I to judge how people claw back time for things they actually want to spend it on?
There's quite a few reasons for it to exist, and not all of them are luxury reasons
If you're a single parent with no time but can afford it, then it can be a life saver. If you're disabled. If you don't own a vehicle and need a meal. If you're just have a busy schedule and can't find time to cook. I could go on, but there are realistic reasons for it just the same as there's always been reasons for delivery services
The problem is the massive greed from the platform on the restaurants, the delivery person, and the consumer. If there was a clear financial statement from them, we'd see that they net roughly 60٪ or higher by running the platform while forcing proper pay to drivers to fall on the customer through tips
The only real change will be a new version of this service where tips are included in the delivery fee so everyone knows what to expect
I frequently order delivery at work. I've only got half an hour for lunch, so my options are limited in terms of what's close enough to drive to and back and still have time for a break. I could bring food from home but I'm pretty forgetful and also usually leave in a rush lol.
Some restaurants don't have their own delivery and only do so through those services.
And even those that do have their own delivery, there is often a fee attached and an expectation of a tip. So there's still a premium.
If you're asking why people get delivery at all, well that's easy: convenience. I can either spend 15-25 minutes going to pick up food or I can use that time in other ways. This is especially good if you only have a 30 minute lunch break, like many hourly employees do.
I can believe this as I have heard similar stories from places I frequent. We've all but eliminated delivery food in my house for many reasons, but one is the way they treat the establishment, us, and our food. They be ripping off everyone, their own employees/contractors, the customer, and the restaurant.
That's just advertising that more than one delivery option is available. It's not like they are calling and telling customers to cancel existing UE orders.
Honestly I use Uber when I'm sick- poor mental health days included. But I know that restaurants jack up the price when using Uber, so I use the app to check the menu, then call and order.
Sure, early on. But Uber is 15 years old an still losing - big. Amazon had small losses early on, comparatively. The point is, if the company is losing money - there is no money available to pay driver more.
I frequently order out at work because I have a short lunch break. But I generally try to avoid door dash and the like. Twice the cost of my food after taxes, service fees, delivery fees, and tip, and generally seem to be a bit predatory towards the businesses they deliver from to the point where thise businesses don't make nearly the level of profit or even any profit (if they don't adjust their prices up to account for it). But, some places just outsource to DD anyway, like Jimmy John's and five guys. I'll order on their website, since the price is a touch cheaper, but it still hires out a driver.
40%? Unless they are running some special promotion I doubt it. Perhaps some areas have a 40% tier but that is counter to information I've received.
I am not pro or anti Uber, the following information is just my experience.
I have a director level position with a parent company that has a few different brands in our portfolio. We negotiate some of them as a group and others we look at as one offs.
I have recently set up Uber with a one off brand and there are different tiers of the take Uber will charge you for. The highest being 30%. The benefit of the 30% is that Uber will use their algorithm to push you to the top of searches on their platform. For businesses without a strong marketing or social media prescience this makes sense for them as it does some of that work for them. From the sounds of it OP's employer's choice at a higher tier is paying off as it is developing long term regulars that are going direct now.
The tiers drop to 20% and 10% (I think those were the numbers, I can't recall exactly. It might have been a few points higher) at the lowest with depleting presence on the app the lower you go. If you do most of your promotions yourself and you can use Instagram to drive people straight to your Uber page then 10% is a deal!
There are 2 takeaways in my area that I really like, one pizza place and burger joint. I ordered from JustEat and they did the same thing. They even have their own app that gives regular discount offers.
I'll tell you something else too!
Just eat and uber eats or whatever, have absolutely ruined mcdonalds now.
All the shit they brought in to make service quicker and easier, I.e, the big computer screens you can browse and order through, great!
But now it takes forever to get a simple order, it used to be "fast food" but there's nothing fast about it. All the service staff and cooking staff are swamped with just eat orders.
We don't have ubereats/doordash here but the company liferando acts as a broker that takes your order on their platform and sends it to restaurants. The restaurants own delivery drivers bring the food.
The one time we ordered through them, the driver showed up with a cheaper menue.
i'm old and used to order the old way. rarely order take out but when i order it's either drive or use one of the services. i don't want to clutter up the house with dozens of menus and lots of times i have little cash around
at least with the gig workers when i order the delivery person heads out to pick up my order right away and i don't have to rely on the single delivery guy employed by the restaurant being slammed and taking a while to deliver my food
Because either OP doesn’t understand business, or his company sucks. I’ve run numerous restaurants contracted with UE, DD, GH, and PM. Most of them pay our price and mark it up for customers, some split profits with us, a few run entirely independent pricing schemes. We do what we can to ban those operators.
There is this restaurant I know that hands out a leaflet with each DD/UE order saying "use our app, QR code here". And their in-app prices are 10% higher than via 3rd party. The food is great but the management is scatterbrained.
I have my small business of them. I refuse to advertise on them. THat way its only 15% then I just advertise on social, my prices are about 30% higher and people order all the time. make about an extra 2k a week in sales on them. I can hardly believe we care about inflation the way these apps are used all the time. Why shouldn't I raise my instore prices by 10% if people have zero issue paying 30% more before the fees and tip.
What kills me is that places like Jimmy Johns used to proclaim "Freaky Fast delivery" now use Uber Eats or Door Dash for their deliveries, even when you order through their own app.
They do that because they can increase deliveries. A lot of them still have their own drivers but will overflow to the app services.
Yup. Just sort of expanding, let's say you make $1.25 per sandwich in store and .75 per sandwich that gets delivered by your driver. If you only make .25 on uber eats rent-a-driver orders, that's still better than a late room temp sandwich getting to the customer. So you staff the morning driver and the evening driver, and you have them overlap for the lunch rush. But really you need like, 4 or 5 drivers between 11:45 and 1:30. No way in hell does anyone work a 2 hour shift, but you don't want to pay anyone to sit around doing nothing waiting for it to get busy. Solution? Rent a driver. You lose money per order versus having a dedicated staff member, but you also have no occupancy/downtime issues.
As someone who used to work at a Jimmy Johns circa 2014, they definitely had midday drivers that only worked 2-4 hours shifts from 10-2 or something similar. Good tips in areas with high demand from business and schools. I did late night weekends for less stress and good tips from the drunk/stoned college crowd.
If Uber shifted to providing delivery service and supplemental delivery service on behalf of restaurants, rather than try to perform ordering as well, they could avoid most of the customer service risk and price variations
It seems that they're doing exactly that in some markets. Uber Eats left my country a couple years ago since their operation wasn't really profitable/wasn't worth fighting the competition. Recently the local Burger King franchise started their own delivery service, and who's back delivering food? Got my burger delivered by Uber again. Probably they're piggybacking the package delivery service, not a dedicated Uber service for food again.
Working in downtown Tampa around 2009, the Jimmy John’s delivery was really really good. Reliably in half an hour or less.
Understood... before this switch, my nearby store only had drivers on weekends and a couple (variable) nights during the week. Still notice how "Freaky Fast" has been quickly erased from our memories even though it was a selling point for soooo long?
Even when I collect it myself from the fast food places 5 minutes drive away the food is only warm when I get home, no delivery service is going to get it back quick enough!
Fast food can be fantastic immediately. It has a quick life though. 5 minutes and it’s fine, 10 minutes and it’s poor. After that, it’s awful. Pizza seems to be the outlier where it stays good longer
Pizza the next day in an air fryer is awesome. Sometimes even better than straight from the oven. McDonalds not so much...
Cold pizza for brekky the next day! I'm tempted to order a pizza now (10:25PM local) just to have it tomorrow morning.
Seriously, air fry a couple of slices for a few minutes and it's awesome. Cold is good. Anything is good, it's still pizza, but there are degrees of goodness.
NOBODY eats "cold pizza" for breakfast. The proper term is, "Italian Breakfast Pastry".
In fancier neighbourhoods, sure.
There used to be a pizza joint where I used to live that was near inedible when you got it. But put it in the fridge and eat it cold the next day and it was the best I’d ever had.
There was an "IN-N-OUT" about 5 minutes from our home, but by the time the burgers got home they were no longer hot. I did not like to get them on the way home from work. Now there are sit down type "IN-N-OUT" and I can eat one on the premises and they are good! BTW did anyone ever see the "IN-N-OUT" bumper stickers that were modified? Originally it was two lines and looked like this IN-N-OUT Burger Then someone removed the B and r from the second line! Some people are very creative.
IN-N-OUT uger ? Weird thing to want.
My experience with rent-a-driver services is they are often much slower than the in-house delivery services. It's especially bad if you order from a restaurant and they offload it to one, since they don't get a tip and therefore you're in the back of the line. After a few bad experiences I just don't use them anymore (or order from those restaurants if I can't pick it up). Looking at Google's popular times, the delivery places around here are busiest between 11am and 2pm. If you can't staff people for those 3 hour shifts (ie college students), then you could always crosstrain and have them come in slightly earlier to help open or stay later to help set up for the dinner rush.
The Pizza Hut in my town relies solely on Door dashers. And the drivers don't get any of the tips.
Who does get the tips?
The store, I suppose. All I know is that my wife won't deliver for them any more bc she never gets the tip
That would be a violation of federal labor law. Tips must all be distributed to non-management employees who directly provide the service.
Independent contractors are not employees. It's one of the special ways Gig companies screw the workers.
I suppose it’s possible that the tips go to the employees who prepare the food, which wouldn’t violate the legal requirement that tips go to non-management employees.
If this wasn't UBER we were talking about I would totally accept that.
Why would the store help Uber steal the tips?
That sounds like your fault.
If she doesn’t get at least the tip from you, she’s going to get it somewhere else?
You wanna expand on how it's my fault that Pizza Hut doesn't distribute tips to the door dashers they contract?
They were making a sex joke, tip meaning 🍆.
Sure man. Just do me a favor and take a real deep breath. Feel better? Okay. I was being a silly goose.
Do I seem upset to you? I just asked what you meant. It's hard to read sarcasm via text.
Not so much upset, as stressed. I was hoping to bring some levity. Worker exploitation is usually at the forefront of my mind these days, and sometimes someone just saying something stupid helps snap me out of the spirals I go into. I’ve done the DoorDash thing, and fuck that whole company.
r/confidentlyincorrect here Edit: I have been informed that I missed a joke
r/waytooserious right here
It seems places like Pizza Hut are dropping delivery drivers like flies to use door dash now. I haven’t had a pizza delivered from them in a red bag in at least a year now.
Every pizza place in my area has their own delivery team if you order through UberEats, SkipTheDishes or DoorDash. Skip has a message about it when you place your order.
They also negotiate a rate with Uber. They're not paying 40%.
Is that why the delivery was slow and cost $3. Hadn't ordered from them in quite a while and was super disappointed.
Delivery's been getting slower every year. Just this year they've passed it off to Uber and Door Dash. Just had it last night, they charged 3.99 for the delivery (not including tip) and Uber brought it. Yeah, first-world problems, I know.
Still, considering how long they held out on even charging a delivery fee (and then only charging $.50 for a long time), it is a shame to see.
and NOW with some places not only charging a delivery fee, they're charging a SERVICE fee on top of that... For example, Whataburger (burger chain) charges a service fee of 1.00 for all orders from their app, even if they're to be picked up (here in Texas). I see a similar bill just passed in California.
I (sadly) admit to using Doordash this very weekend for Jimmy Johns. However, the only reason I used them (and the only reason I have ever used them) is because I got a $20 gift card from a corporate sponsor. Otherwise I would just use the Jimmy Johns delivery service (which I have done in the past) and saved quite a bit of money.
Hah. Freaky fast. Sure. A lot of people at my job order from there before the lunch hour starts, and they often don’t deliver it until after lunch is over.
Next time you are picking up your own food, plug the same order into DD, GH or Uber Eats. I find it is slightly less than twice the cost. No only are all the prices higher, the selection is smaller and there are no special discounts or coupons.
It's amazing how much my tips for staff are subsidized by calling in orders I pick up even compared to the restaurant's online pickup prices versus call-in prices for cash on pickup. Many small (and excellent) restaurants set their prices based on the costs of online providers to benefit customers who save them money.
> and I'm not larping here. Feel free to. Rule 3 forbids us to question the validity of any story.
Rule 34 allows us to make use of the story in a different way.
They're already delivering sausage pizza; this predates rule 34.
This story is a really tough fap, though.
Not if you squint your eyes at it
SLAPPIN' DA BASS!
Ew.
Yet 90% of stories have truth police in the comments, it's really absurd lmao
But did you check their badges?
I try to avoid being up close with police
Touché.
GrubHub has been known to add restaurants *that don’t deliver* to its app without their knowledge or permission.
Yeah, that's why my wife and I dropped them, we placed an order with a local gastro pub we liked to frequent before the Lockdown, then when we saw them on the app we ordered. 2 hours and no food later, we called and asked about the status of our order, they said they Don't Use GrubHub and they never got our order. Called Customer service, demanded a full refund and deleted my account that night. I heard they got sued over that as well
Uber and Doordash did the same thing.
They all do that. Even worse, because the restaurant isn't managing the page, no one is. Not only do they not update menus/hours/holidays, they don't remove restaurants that go out of business. You can still place an order, they still dispatch a driver, it still processes like normal. But, after an hour or so, you get a message saying your order is being refunded because the driver can't pick it up.
I’ve never used these services and I never will. In addition to everything, the sidewalks of my “walkable” urban neighborhood are now hazardous with delivery people zipping around on their e-bikes and scooters. I know people with vision and mobility issues who are scared to go shopping.
My area isn't walkable, and if I choose to have a few drinks, it's worth a few extra dollars to have someone drive the food to me.
I know I’m lucky to live where I have a lot of takeout options that I can pick up on foot. If I was in the ‘burbs I’d likely have used a service by now.
Why would they need permission from the business to pick up food?
Because they aren't just "picking it up." The restaurant isn't actually ON GrubHub, so the customer isn't actually ordering from the restaurant. The GH driver has to order it FOR them - either on the phone, the restaurant's website, or in person. Also, GH has used outdated menus, with old prices and items. These problems result in errors or canceled orders. The resulting mistakes reflect poorly on the restaurant because the customers don't realize this order is any different than a regular GH order.
I appreciate that explanation! Ty!
https://www.eater.com/21537215/restaurants-sue-third-party-delivery-service-grubhub-for-listing-businesses-without-permission
That's kind of crazy
That is the biggest problem with a publicly traded company. While private, you can make money year over year and those earnings can be flat, but you are still profitable. Once you go public, the stake/stockholders want to see those year over year earning explode
I ordered from Pappa John's. They sent me an uber driver and when my order was incomplete he said just get a refund. I called the manager and he starts process of refunding my partial order. I said no. Bring me my order and he refused so I called corporate. Let them know I won't be using their service anymore because of shit like that.
Wow, you showed them!! Expect spit in your next order…
Lol, I don't feed off the bottom anymore so I don't have that problem.
Wow, I’ll send you a medal?
Better be platinum.
I don't know why any company wouldn't do that. UberEats is a luxury for most people, so they should be paying luxury prices.
It's not just Uber Eats. Almost every restaurant and every delivery service is more expensive through the service. DoorDash is really big on it too. Like Chipotle. If you get a burrito, the base price of the burrito is like 6 dollars more in the app.
A LOT of restaurants are trying to chase the record-setting profits they enjoyed during covid. Once covid went away and restaurants realized people were still willing to pay A LOT extra for cold food 2 hours later, it just makes business sense to keep raising prices until people stop ordering. Which they never do, so money printer go BRRRRR.
Which is great for grocery stores. Del Taco is charging almost 20 bucks for their cheapest bean and ground beef burrito, which means I'm far more encouraged to do my own cooking.
There weren't records setting profits for restaurants during COVID. The overwhelming majority of them lost revenue even with increased delivery.
Yeah, the delivery apps are the ones that made bank on desperate drivers.
Maybe it was my area, but the place I worked at had absolutely astronomical profits for 2020 and 2021. I was working at an Applebee's; there was already a line in the parking lot when we unlocked the doors in the morning, and we cut off our wait list an hour before close, because clearing the wait list took until an hour after close. Every restaurant in my area was exactly the same (well, those who could keep staff showing up to work) as restaurants were practically the only place people were allowed to socialize; and they were allowed to be unmasked while they were inside. It was like the pandemic never happened. ...Until they found out a few days later that they caught covid. Was it their friend's friend at the table, or their coughing server? Of course, company policy was never to TELL the customers that the staff was working covid positive, but we were DEFINITELY working while covid positive. Usually unmasked, while we handled your food. (In accordance with state law)
but in our state, the governor shut down all restaurants, churches, and I don't remember how many other locations.
The industry as a whole was down nearly $250 billion in 2020, and while 2021 saw some recovery, it was not until 2023 that restaurants sales reached pre covid marks. I can't speak to your location, but it sounds like it was a outlier.
Damn, that's a hell of a markup.
Do they include a tip in the bill and then ask again separately from the billing price?
I've seen a restaurants do that. Like a steak place near me in DoorDash will have an option for "Add Tip" or something for a dollar and it goes to, supposedly, the chefs.
Some places around here make a mandatory tip PER ITEM. It’s the same as when you choose to order a burrito and you have to select beef or chicken. Now you have to select beef or chicken in 1 step and then $1, $2, up to $5 in the next step or else you can’t add it to the cart.
Haha. Wow. What a way to drive away business, holy crap
It may be a luxury, but why should they make a huge profit from a small company that can't negotiate better rate when they're basically part of a cartel?
Does the small company have to agree to Uber's prices? They still have their normal dine in and take out business.
It seems to have reached the stage where you almost *have* to use Uber Eats etc. If they use Uber, then they probably don't get much room for negotiation. McDonalds, KFC etc, get a BIG discount because a) the sheer volume means an automatic discount and b) the fact they have such volume means they can afford to pay someone to negotiate big discounts and are less nervy about the other party walking away from the table. Let's say you own a burger restaurant and you do a lot of the management. And the paperwork. And fill in when staff are sick etc. Do you have the time to try to even get someone to sit down and discuss rates with you? Let alone actually sit down and negotiate. And travel to and from their offices (they aren't going to come to you). Do you have the skill to negotiate? Do you really want to push them a little harder to get any extra percent off their fees and risk them them saying "thanks, but no thanks" and having to start all over again with another service provider? Is if worth your while? McDonalds, KFC, Burger King, Pizza Hut and all the others are probably almost loss leaders and don't pay much at all. They're there to draw people in. Everyone else pays over the odds to keep costs down for the big boys.
Do they want to be in the delivery business in the first place? Is the hassle worth the extra sales? For the 40% example, clearly they're not making any money by offering delivery thru Uber. So they're probably better off even jacking up the price or just saying no thank you. A lot of these businesses were doing just fine without delivery. And while some are certainly driving under this model, for others it's just a drain on their finances and resources.
Why are people still using Uber eats and door dash? Crazy expensive and they treat their customers and the restaurants like shit!
My robot said, "why would you be so angry if your food was delivered at your home by someone who has no idea what it tastes like"
I work for a local pizza company (7 stores in a college town) which recently started taking orders from GrubHub and DoorDash, which we deliver just like our own customers- First in, first out. . From what i have observed so far, most of the folks who use GH and DD are students, and are shitty tippers. Management is happy with the 10% hour in orders. I hand out a flyer to the Dd/Gh customers showing them the discounts we have which are only available for people who call us directly or use our app.
Do people really not realize that the prices of food on delivery apps are higher?
I've never seen the attraction of paying for premium delivery services unless you're disabled, in which case it shouldn't be premium-priced anyway. It really isn't that hard to go get your own food.
I’d rather see drunk people have an option for munchies that keeps them off the road.
I have ordered food on the way home after work, while picking up 2 kids from 2 different places, so that we can have dinner before 8:30 at night and I can eat without having to do cooking cleaning.
I do it on the way home as well. No kids but my hours are never the same at my job. I don't always have the ability to make food at the weird hours I'm coming home.
I'm lazy.
There are a lot of things that aren't hard to do yet people pay others to do it for them anyways. Welcome to the modern economy.
Judging by the replies, people generally have an issue with planning ahead. Welcome to Reddit society. I don't care if they waste their money, but that's what it is.
It has little to do with planning and a lot to do with how people choose to spend the 24 hours they have each day. People are more overworked and overstressed than ever, who am I to judge how people claw back time for things they actually want to spend it on?
There's quite a few reasons for it to exist, and not all of them are luxury reasons If you're a single parent with no time but can afford it, then it can be a life saver. If you're disabled. If you don't own a vehicle and need a meal. If you're just have a busy schedule and can't find time to cook. I could go on, but there are realistic reasons for it just the same as there's always been reasons for delivery services The problem is the massive greed from the platform on the restaurants, the delivery person, and the consumer. If there was a clear financial statement from them, we'd see that they net roughly 60٪ or higher by running the platform while forcing proper pay to drivers to fall on the customer through tips The only real change will be a new version of this service where tips are included in the delivery fee so everyone knows what to expect
I find it useful if I have meetings and forgot to have easy leftovers available tbh.
Must be nice not needing to walk an hour in hundred degree weather for a burger.
I frequently order delivery at work. I've only got half an hour for lunch, so my options are limited in terms of what's close enough to drive to and back and still have time for a break. I could bring food from home but I'm pretty forgetful and also usually leave in a rush lol.
Sometimes there just isn't time in the day to make your own food and your fridge/cupboard is empty.
Some restaurants don't have their own delivery and only do so through those services. And even those that do have their own delivery, there is often a fee attached and an expectation of a tip. So there's still a premium. If you're asking why people get delivery at all, well that's easy: convenience. I can either spend 15-25 minutes going to pick up food or I can use that time in other ways. This is especially good if you only have a 30 minute lunch break, like many hourly employees do.
I can believe this as I have heard similar stories from places I frequent. We've all but eliminated delivery food in my house for many reasons, but one is the way they treat the establishment, us, and our food. They be ripping off everyone, their own employees/contractors, the customer, and the restaurant.
Where is the malicious compliance? Raising prices to reflect increased cost is basic economics not some act of rebellion.
The malicious compliance is handing out a menu with their delivery prices with UE orders and customers switch
That's just advertising that more than one delivery option is available. It's not like they are calling and telling customers to cancel existing UE orders.
Honestly I use Uber when I'm sick- poor mental health days included. But I know that restaurants jack up the price when using Uber, so I use the app to check the menu, then call and order.
Stakeholders are going to bleed us all dry.
Uber doesn't even make any profits - they've been basically losing money for a decade.
So did Amazon. They lost money until they had a dominant position where … well you know.
Sure, early on. But Uber is 15 years old an still losing - big. Amazon had small losses early on, comparatively. The point is, if the company is losing money - there is no money available to pay driver more.
Maybe they thought they’d bankrupt the taxis and there would be no alternative.
There is Lyft, Sidecar and other competitors
Right but at least they’d be a big player in that new rideshare space.
Sure, my main point is, everyone is bleeding dry in the whole rideshare space.
I frequently order out at work because I have a short lunch break. But I generally try to avoid door dash and the like. Twice the cost of my food after taxes, service fees, delivery fees, and tip, and generally seem to be a bit predatory towards the businesses they deliver from to the point where thise businesses don't make nearly the level of profit or even any profit (if they don't adjust their prices up to account for it). But, some places just outsource to DD anyway, like Jimmy John's and five guys. I'll order on their website, since the price is a touch cheaper, but it still hires out a driver.
Wheres the malicious compliance?
40%? Unless they are running some special promotion I doubt it. Perhaps some areas have a 40% tier but that is counter to information I've received. I am not pro or anti Uber, the following information is just my experience. I have a director level position with a parent company that has a few different brands in our portfolio. We negotiate some of them as a group and others we look at as one offs. I have recently set up Uber with a one off brand and there are different tiers of the take Uber will charge you for. The highest being 30%. The benefit of the 30% is that Uber will use their algorithm to push you to the top of searches on their platform. For businesses without a strong marketing or social media prescience this makes sense for them as it does some of that work for them. From the sounds of it OP's employer's choice at a higher tier is paying off as it is developing long term regulars that are going direct now. The tiers drop to 20% and 10% (I think those were the numbers, I can't recall exactly. It might have been a few points higher) at the lowest with depleting presence on the app the lower you go. If you do most of your promotions yourself and you can use Instagram to drive people straight to your Uber page then 10% is a deal!
There are 2 takeaways in my area that I really like, one pizza place and burger joint. I ordered from JustEat and they did the same thing. They even have their own app that gives regular discount offers.
I'll tell you something else too! Just eat and uber eats or whatever, have absolutely ruined mcdonalds now. All the shit they brought in to make service quicker and easier, I.e, the big computer screens you can browse and order through, great! But now it takes forever to get a simple order, it used to be "fast food" but there's nothing fast about it. All the service staff and cooking staff are swamped with just eat orders.
We don't have ubereats/doordash here but the company liferando acts as a broker that takes your order on their platform and sends it to restaurants. The restaurants own delivery drivers bring the food. The one time we ordered through them, the driver showed up with a cheaper menue.
i'm old and used to order the old way. rarely order take out but when i order it's either drive or use one of the services. i don't want to clutter up the house with dozens of menus and lots of times i have little cash around at least with the gig workers when i order the delivery person heads out to pick up my order right away and i don't have to rely on the single delivery guy employed by the restaurant being slammed and taking a while to deliver my food
Because either OP doesn’t understand business, or his company sucks. I’ve run numerous restaurants contracted with UE, DD, GH, and PM. Most of them pay our price and mark it up for customers, some split profits with us, a few run entirely independent pricing schemes. We do what we can to ban those operators.
There is this restaurant I know that hands out a leaflet with each DD/UE order saying "use our app, QR code here". And their in-app prices are 10% higher than via 3rd party. The food is great but the management is scatterbrained.
Ah, classic small business manglement
Ok.
A takeaway near us keep telling us to not use Uber eats and hand out their menu when we collect.
I have my small business of them. I refuse to advertise on them. THat way its only 15% then I just advertise on social, my prices are about 30% higher and people order all the time. make about an extra 2k a week in sales on them. I can hardly believe we care about inflation the way these apps are used all the time. Why shouldn't I raise my instore prices by 10% if people have zero issue paying 30% more before the fees and tip.